At ZRABEN, we want you to love your new shoes! If for any reason you’re not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure a smooth and pleasant experience. Here’s a breakdown of our policy for your reference:

Eligibility for Returns and Exchanges:

Unworn and Original Condition: Only unworn items with all tags attached and packaging intact will be accepted for returns or exchanges. If the shoes show signs of wear, damage, or alteration, they may not be eligible.

Return and Exchange Timeframe:

7 Days for Action: You have 7 days from the date of delivery to initiate a return or exchange. Requests received after this timeframe may not be accepted.

How to Initiate a Return or Exchange:

Contact Customer Care: Simply email our customer service team at customercare@zrabenshoes.com. Include your order number and a clear explanation of why you’d like to return or exchange your item(s). Our friendly representatives will provide you with easy-to-follow instructions. Return Shipping Costs: Generally Customer Responsibility: You’ll be responsible for covering the return shipping costs unless the return is due to our mistake (e.g., receiving the wrong item or a defective product). We recommend using a trackable shipping method for peace of mind. Refunds: Swift Processing: Once we receive your returned item and inspect it, we’ll promptly process a refund using your original payment method. Please allow up to 15 business days for the refund to reflect in your account, depending on your bank or payment processor’s policies. Exchanges: Size, Color, or Style Swap: If you’d like to exchange your item for a different size, color, or style, let us know your preferences when contacting customer service. Please note that exchanges are subject to product availability. Damaged or Defective Items: Immediate Action Required: If you receive a damaged or defective item, contact our customer service team right away. Please include photos of the damage in your email. We’ll prioritize resolving the issue and ensuring your satisfaction. Warranty Information: ZRABEN Warranty: ZRABEN footwear comes with a 6-month replacement warranty. The shoes must be unworn and have all original packaging materials intact. To claim the warranty, email customercare@zrabenshoes.com with your order number and clear pictures of the product. Please remember that change of mind is not covered under warranty. The warranty is solely for replacements, and there are no returns offered under the warranty policy. Any changes to this policy will be reflected immediately on our website. We’re Here to Help! If you have any questions or require further clarification about our return and exchange policy, please don’t hesitate to contact our customer service team. We’re always happy to assist you! Thank you for choosing ZRABEN for your handcrafted leather shoe needs!